Providing pain relief since 2014

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Additional Information

If you are having operation issues with your HiDow device, please view our “Trouble Shooting Step” page. If you continue to have issues after trying the trouble shooting steps you can also contact us. If it is determined that warranty service is necessary, you can send in the defective device to Va Tens.

Warranty covers defects in materials and workmanship under normal use for a period of 2 years from the date of retail purchase by the original end-user purchaser (“Warranty Period”). If a defect arises and a valid claim is received within the Warranty Period, Va Tens will either repair the defective unit or exchange the product with a product that is new or which has been manufactured from new or serviceable used parts.


Please include the following items with your return:

– Defective unit only (we do not need the box, pads, wires, etc.)
– Proof of purchase within the last 2 years OR a copy of your VIP card **
– A brief note describing the issue with the device
– Return shipping address and phone number
– A check or money order for $5.95  for the processing of the warranty may be required.

**For service outside the warranty terms please contact the service department**

The only way to be sure that you are buying a genuine HiDow stimulator unit is by purchasing from an authorized HiDow retailer.
There are many counterfeit dealers trying to sell poor quality fakes posing as genuine HiDow stimulator devices.

Unauthorized dealers have been known to use the HiDow logo and product photography without our consent, making it difficult to distinguish an authentic HiDow product from a fake.
These counterfeit products are not approved by the FDA and may present a health and safety risk to the consumer.
Our warranty does not cover any product obtained from an unauthorized dealer, and purchasing from these companies may put you at risk of credit card fraud and identity theft.


HiDow is a registered trademark.


REFUND POLICY:


Va Tens is an authorized HiDow retailer, individually owned and operated. If you purchased from Va Tens official website. Contact us if you need assistance.


We can accept returns from purchases made directly from our website

You can return new, unopened items in the original packaging within 30 days of your purchase with receipt or proof of purchase.
If 30 days or more have passed since your purchase, we cannot offer you a refund, only an exchange.
Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period, whether you are entitled to a return. A restocking fee will be applied.
If you are entitled to a return,  a credit will automatically be applied to your original method of payment.
Again, this will only apply to purchases made from Va Tens official website.